Our Commitments and Standards

Aenea, Clapham London

Take Care

Please let us know if you have any allergies, medical conditions, are pregnant or breastfeeding so that we can advise which treatments are right for you. We want to ensure that your experience runs smoothly, for some of our treatments a patch test or consultation may be required at least 24 hours prior to your appointment. We will advise you if this is this case. In order to avoid disappointment please ensure you attend the salon for your patch test as advised. This is for your wellbeing and safety.

Everyone is Welcome

We welcome everyone to our spa and the majority of our treatments are suitable for men too. If you’re not sure if a treatment is suitable for you, please ask and we will be happy to advise.

Time for You

In order for you to fully enjoy your time with use we suggest always allowing enough time for your experience. Please arrive 15 minutes prior to your appointment to enjoy refreshments and begin to relax whilst we take your details and check you in.

Running Late

If you do arrive later than the time you reserved, we will try to fit you in, however your treatment will still finish at the original time and full price of the treatment had will be charged. This helps us to ensure we are minimising disruption to all of our guests.

Relax

Our spa is a relaxing environment and we want you to take advantage of that, therefore we ask you to please switch mobile phones off or onto silent during your time with us.

Valuables

Please keep all valuables safe with you during your time with us as we can’t take responsibility if anything is lost or stolen.

Mini Visitors

To ensure our environment stays peaceful and relaxing we appreciate our guests not bringing children or babies into our spa. However, if you are having a Hair service in our salon we welcome everyone. We do have age limits on our spa treatments due to insurance reasons. If there is a particular treatment you are wanting for someone under the age of 18, please ask us and we
will be happy to advise on what services are suitable.

Bookings and Cancellations

Non-refundable deposits are taken for all services over a value of £40 as detailed bellow.

£10 deposit on services over £40.

£20 deposit on services over £60.

£30 deposit on services over £100.

Deposits are payable at the time of booking and deducted from the total cost of treatments upon checkout.
We have a very strict cancellation policy. Failure to cancel your appointment with 24 hours minimum prior notice will result in a 50% charge on the treatment booked.

Online Bookings 

Please register for an online bookings account by filling out all required fields and provide a valid telephone number when registering for online booking with Aenea. Upon registering you are able to book all of your favourite Aenea services, choosing a time and date suitable for you, with your preferred stylist or therapist. Full payment of the treatment cost is payable on booking for online reservations. Once you have made your appointment online, you will receive an auto confirm email on the status of your booking.